Contact Us
This page explains how to reach the editorial team at Online Casinos, what we can realistically help with, and where to go instead when your issue needs a casino operator, a state regulator or a support organization. We publish research-based reviews of US online casinos — we do not run a casino, hold player funds, process payouts or resolve account disputes.
Use the contact form or email address shown on spencerspeedway.org. Messages are read by the editorial team, including Online Casinos writer Mason Brooks. Information on this page was last checked Sep 25, 2026.
What to include so we can actually help
Most messages we cannot answer are missing basic detail. A useful message usually contains:
- The casino brand and the page on spencerspeedway.org you were reading.
- Your state of residence — legality and availability differ from one state to the next, and advice that fits New Jersey may not apply in Texas.
- The exact promotion wording you saw, including the date you saw it. Offers change without notice.
- What you expected to happen and what happened instead.
- Screenshots or reference numbers where a payment, verification or bonus claim is involved.
Please do not send account passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and no legitimate casino support agent will ask for a password either.
Reasons people contact us — and what happens next
| Your reason for writing | Can we help? | Typical response |
|---|---|---|
| A bonus term on our site looks wrong or out of date | Yes | We re-check the operator's terms page and correct or date-stamp the entry |
| A withdrawal is delayed or refused | Indirectly | We explain the usual verification steps and point you to the operator's complaints route and the relevant regulator |
| Question about wagering requirements, max bet rules or expiry | Yes | A plain-language explanation of how the term works, not a ruling on your account |
| Account closure, self-exclusion or deposit limits | Partly | We explain the tools and link to independent help; the operator must action the request |
| Advertising, affiliate or partnership enquiries | Yes | Handled separately from editorial; it does not affect coverage |
| Requests to remove or improve a negative review | No | We correct factual errors only, with evidence |
Where commercial relationships sit
Online Casinos may earn commission when a reader signs up with a casino through a link on this site. That is how the site is funded. It does not buy a position on a top list, a higher editorial rating or protection from criticism, and it is not a factor when we answer your message. If you write to us about an operator we have a commercial relationship with, you get the same answer you would get about any other brand. Our editorial background and independence policy sets this out in more detail, and the terms of use cover how the site itself operates.
Contacting a casino directly
For anything touching your balance, your identity documents or a specific bonus credited to your account, the operator has to be first. Only they can see the account. The brands we rank most highly all publish direct support channels, and it is worth noting what each one's headline offer commits you to before you write, because most contact queries we see are really questions about terms.
Raging Bull
Our top-rated pick at an editorial 10.0, mainly because the size of the advertised welcome package — 410% up to $10,000 plus 50 free spins — is the largest on our list, and the brand is long-established in the US-facing market. That headline figure is the reason most contact messages about Raging Bull land in our inbox: a percentage that large is normally tied to a substantial playthrough requirement, a capped maximum bet while the bonus is active and a limit on how much of the winnings can be withdrawn. Check the promotion's own terms page for the current numbers before you deposit, because they are revised periodically. The limitation worth stating plainly: a headline of $10,000 is a ceiling that requires deposits most players will never make, not an amount anyone should expect to receive.
Magician Bet
Rated 9.9, and included for the opposite reason to Raging Bull. Its 101% No Wagering offer is smaller in headline terms but carries no playthrough on the bonus itself, which removes the single feature readers most often complain about. If you want to compare what a bonus is genuinely worth rather than what it advertises, this is the useful reference point. Limitation: no-wagering promotions are usually smaller, may cap the maximum bonus amount, and can still restrict game eligibility or set a short claim window — so read the qualifying deposit and expiry conditions rather than assuming "no wagering" means no conditions.
Slots of Vegas
At 9.8, listed for a slots-first catalog and a 375% bonus plus 50 free spins on Cash Chaser. Tying free spins to one named title is common practice and worth understanding before you contact anyone: spins are playable only on that game, winnings from them are typically credited as bonus funds subject to their own playthrough, and there is usually a cap on what those spins can convert to cash. Limitation: the narrower the game restriction, the less flexible the offer, and players who prefer table games get little from a spins-led package.
Uptown Aces
Also 9.8, with the largest advertised percentage on our list — 600% for new players. A high multiplier usually pairs with a low maximum deposit that qualifies, so the cash value can be modest. Limitation: percentage size is the weakest single indicator of bonus quality, and this one needs its playthrough and cashout cap read carefully before it is compared with anything else.
How the money side works, briefly
We do not take payments from readers. This site costs nothing to use and there is no account to open here. Everything below concerns the casinos, not Online Casinos, and availability varies by operator and by state.
- Getting started: a casino bonus is never free in the plain sense — almost all of the offers listed here require a qualifying deposit first. Minimum deposits are commonly in the $10–$25 range in the US market, but confirm the figure on the operator's cashier page.
- Paying in: debit cards are the most widely accepted method. Credit card deposits are refused by some issuers and some states. ACH bank transfer, online banking and prepaid vouchers are common alternatives; e-wallet and PayPal availability differs sharply between state-licensed operators and offshore sites, so verify before you rely on it. Bets.FM's advertised 225% up to 1 BTC plus 225 free spins is a crypto-denominated offer and will not be claimable by every payment route.
- Getting paid: withdrawals usually go back to the method you deposited with where possible. Expect identity verification before the first payout, minimum withdrawal thresholds, monthly or weekly withdrawal limits, and possible fees on certain methods. Timings range from same-day for crypto and some e-wallets to several business days for bank transfer and card refunds — treat advertised speeds as the operator's claim, not a guarantee.
- Sweepstakes-style brands: offers quoted in SC, coins or cards — such as Zumba Cards at 250% up to 250 SC, Amazon Jackpots and Card Crush — work on a different model from cash casinos, with their own redemption rules and eligibility. Redemption is not the same thing as a cash withdrawal, and the conditions attached are worth reading in full.
Questions about games we can answer
We cover the main categories US players will meet, and general questions about how they work are fair game for the inbox:
- Slots — including progressive jackpots, return to player (RTP) percentages, volatility and how random number generators are tested.
- Table games — blackjack, roulette and baccarat, and why these often contribute far less than slots toward wagering requirements.
- Live dealer rooms — real croupiers streamed in real time, usually with higher minimum stakes and frequently excluded from bonus play entirely.
- Mobile — browser play versus dedicated casino apps, and how the game selection can differ between the two.
- Software providers — who supplies the titles and why that affects RTP consistency and testing.
What we cannot do is tell you which game will pay, review a specific session, or comment on whether a result was fair. That last one belongs with the operator and, if unresolved, the regulator.
Sports betting and other product lines
Several brands on our list run more than a casino. BetUS, for example, is primarily known for sportsbook wagering alongside its 200% up to $4,000 casino offer for new players, and its bonuses can be split across sports and casino with different rollover rules for each. Poker rooms, bingo and racebook sections appear at other operators too. If you are writing to us about a sports promotion, say so — the terms and the contribution rates are not the same as casino bonus terms, and a sportsbook rollover is usually calculated on stakes at minimum odds rather than on bonus turnover.
Legal standing, eligibility and who can write to us
You must be 21 or over to gamble at US online casinos in the states that license them, and 18 or over for some sweepstakes-style products depending on the operator and state. There is no federal online casino license: regulation is set state by state, and only a handful of states license real-money online casino play. Sports betting legality is separate again, so a state permitting one does not imply it permits the other.
A site accepting sign-ups from your state is not the same as being authorized to serve it. Offshore operators frequently accept US customers without holding a state license, which means state consumer protections and complaints routes may not apply to your account. Where you have a dispute with a state-licensed operator, escalate through its published complaints procedure first and then to the state gaming regulator. With an unlicensed offshore site, that escalation route is limited or absent — which is worth knowing before you deposit, not after.
We do not give legal or tax advice, and we cannot confirm whether a particular operator is licensed in your state. Check the regulator's own licensee register.
If gambling has stopped being fun
Please do not wait for a reply from us. Self-exclusion, deposit and loss limits, time-outs and blocking software are available immediately and independently of any message you send. Our responsible gambling resources page lists the tools and the national helplines. The 1-800-GAMBLER helpline operates 24/7. Gambling is entertainment with a cost attached; it is not income and not a way out of financial pressure.
Response times and corrections
We aim to reply to editorial and correction messages within a few business days. Volume varies, so we cannot promise a specific turnaround. Corrections supported by evidence — a screenshot of current terms, a dated cashier page, a regulator listing — are prioritized, and we date-stamp what we change. Unsupported requests to alter ratings are read and filed, not actioned.
If you are comparing operators outside the US framework, our coverage of sites operating outside UK self-exclusion schemes is a separate topic with its own rules and is not a route around US state restrictions.
The short version
Write to us for anything about our research, our ratings or how a bonus term works. Write to the operator for anything about your account, your money or your documents. Write to your state regulator when the operator's own complaints process has run out. And if the question is whether a specific offer is worth claiming, send us the exact wording and the date — that is the one we can usually answer quickly.